The Marriott Hotel Gateshead Metrocentre : Review

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* The Marriott hotel Gateshead is now a Delta hotel * 

Last week we stayed at the Marriott hotel Newcastle, Gateshead Metrocentre as part of the Beamish Package that they offer. I wrote about the package as a whole earlier in the week but thought that I would do a proper review of the hotel. The hotel is located near the A1 right opposite Europe's largest leisure and shopping complex the Metrocentre and just a short ten-minute journey away from Newcastle city centre. The hotel is rated 4 star and is perfect for both business and leisure purposes. 

 

The hotel is located in well-maintained grounds with plenty of free on-site parking for guests, it is just a five-minute walk away from the Metrocentre which has plenty of leisure and dining options. We arrived at the hotel just after the check in time of 3pm and the reception area was busy with other guests checking in, but we were seen quickly as there was lots of reception staff available. The receptionist was extremely friendly and explained everything to us about the room, the hotel's facilities and local attractions. 

The hotel has 150 spacious guest rooms and as we made our way to the room we were impressed with just how clean and well presented the hotel was. Everywhere was decorated to a high standard and I loved how they had pictures in the hallways of the local area.

 We were in a Deluxe room which had two queen size beds, a table and chair, dressing table and chair, large bathroom with shower and bathtub. You also have the option of having a cot or roll way bed in the room if you need them for children. 

When we entered the room we were impressed with the size of the room as there was lots of space. There was a large bathroom which had a bathtub with a shower overhead, plenty of fluffy white towels and a selection of complimentary toiletries. Opposite the bathroom was a large glass wardrobe which had a safe, ironing board, iron and bathrobes as well as plenty of clothes hangers. There was a small hallway which had a bench with glasses, bottles of water and a hairdryer and a large mirror, the other side had cupboard space and a worktop with tea and coffee making facilities.

The actual bedroom area had two large and extremely comfortable queen sized beds, with plenty of room around the beds. As mentioned there was also a table and chairs which was near the window at the far end of the room, as we were near a retail park we had a view of Ikea but we rarely even looked out of the window so this did not bother us at all. The room also had a dressing table/desk area with a lamp and chair and lots of draws and storage space as well as a 32" flat screen TV with plenty of channels. The room had two phones, three lamps, alarm clock and trouser press, 24-hour room service was also available.

The room was extremely clean and was kept to a high standard. The only problem we had was when we arrived in the room there was no cot which we had asked for, but a quick call to reception soon rectified that. Within minutes of ringing up two extremely lovely staff arrived at the door with a travel cot which they quickly set up with sheets, pillows and duvets for my one year old son. They also brought a nappy bin to put in the bathroom and activity packs which had colouring books and crayons in for the children. 

Even though the hotel is located near the A1 and busy Metrocentre we did not hear a single sound in the room from the outside traffic or from other guests. The beds were comfortable and the pillows and duvets were fluffy. We all had a comfortable nights sleep, even my one year old son slept well in the travel cot which we were not expecting as he has never been in a one before. 

The hotel has some great facilities such as an on-site leisure club which is situated just off the reception area it has a large indoor heated pool, whirlpool bath, sauna, gym and fitness studios. We visited the hotel pool and it was lovely, very clean and modern and quiet when we visited. The water was warm with plenty of seating area around the pool if you just wanted to watch. Towels were provided and children were allowed in the pool until 9 pm if accompanied by an adult. The leisure club was open from 6am-11pm. 

The hotel has an on-site bar called Chats bar which is a great place to go for a coffee or a drink and they even serve lunch and dinner. Whilst the Rare Grill restaurant serves evening meals, Sunday lunch and breakfast. We did not eat lunch or dinner in the hotel but we did enjoy breakfast in the Rare Grill, as it was included in the Beamish package. 

Breakfast was served from 6.30am and we arrived around 7am and were greeted by friendly staff who showed us to a table and quickly and got us two high-chairs for the children. We were offered tea or coffee which arrived extremely quickly. Breakfast was served buffet style, there was a chilled counter with a selection of cheeses, cooked meats, fresh fruit and yoghurts. A hot counter serving tradition English breakfast options such as cooked tomatoes, mushrooms, hash browns, beans, scrambled eggs, bacon and sausages. There was chef behind the counter constantly replenishing the food and cooking eggs for guests how they liked them. 

There was a table with fresh apple or orange juice and a counter filled with bread to toast, a huge selection of cereals, nuts, muffins, croissants, waffles, pastries as well as condiments such as butter, jams, Nutella, honey and marmite. 

The breakfast staff were really friendly and kept the restaurant looking tidy at all times. When we left I left my purse on the table and had no idea but as soon as we stepped through the door to our room we had a phone call from the restaurant saying we had left the purse and it was waiting at reception for us. Check out was quick and simple and even though we did not have to check out until 11 am we left at around 9 am so we could fully enjoy our day out at Beamish. 

We really enjoyed our stay at the Marriott Metrocentre and I would defiantly stay in a Marriott hotel again as a family, the staff were really friendly and offered fantastic service. The room was spacious and extremely comfortable, the hotel was very clean and well maintained, the leisure facilities were exceptionally good and the breakfast was delicious. If you are looking for a family-friendly hotel then I really would recommend Marriott.